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Appointments
Book or cancel an appointment at our GP surgery.
Pharmacy and Self Care
See a Community Pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
Self-Care
Help and support available from many National and Local Organisations
Book an Appointment
Urgent appointments for today
Instead of queuing on the phone to see a doctor urgently on the day (urgent meaning it is not regarding regular medication, ongoing problems) submit your urgent medical request to the practice.
- Our clinician will triage requests and an appropriate response will be sent within 24 hours of your contact.
- The response could be a call back, self-care advice, signposting to an appropriate service or book a slot with the most appropriate clinician.
We believe this new system will help you to seek appropriate advice with an appropriate clinician at an appropriate time.
Submit an urgent request online
Alternatively, please telephone the practice:
St Johns: 020 8692 1354,
Honor Oak: 020 3987 0300,
Morden Hill: 020 8469 2880,
Belmont Hill: 020 3675 0752.
Extended access
We also offer enhanced hours. Learn more about extended access appointments
Book a routine appointment
We operate an appointment system Monday to Friday, for pre-bookable routine/non-urgent appointments. Daily appointment release times are between 8am and 6:30pm.
Ways to book
- Download the NHS App
- Use our online services
- Telephone:
Hilly Fields: 020 8314 5552,
St Johns: 020 8692 1354,
Honor Oak: 020 3987 0300,
Morden Hill: 020 8469 2880,
Belmont Hill: 020 3675 0752.
After 10am all calls are taken by our call centre.
Sickness Certificates (Fit Notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel Vaccinations
Information and advice for travelling abroad.
Home Visits
Home visits are time consuming and are intended primarily for the housebound, elderly or acutely ill who are unable to travel. It is usually possible to provide faster and superior medical care at the surgery, where all our staff and equipment are available.
If you require urgent attention and cannot visit the practice, please call before 10:30am. The Care Navigator will ask for some details of the illness to enable the doctor to assess the urgency of the visit.
Telephone:
St Johns: 020 8692 1354,
Honor Oak: 020 3987 0300,
Morden Hill: 020 8469 2880,
Belmont Hill: 020 3675 0752.
Change or Cancel an Appointment
Please give us as much notice as possible so we can offer your appointment to someone else.
To cancel your appointment:
- Phone us on
Hilly Fields: 020 8314 5552,
St Johns: 020 8692 1354,
Honor Oak: 020 3987 0300,
Morden Hill: 020 8469 2880,
Belmont Hill: 020 3675 0752. - Use your NHS account (through the NHS website or NHS App)
- Cancel using the GP online system
Out of Hours
Enhanced Access
Effective from Saturday 1st October 2023, General Practice is required to deliver a range a primary care services between 7am to 8am and 6:30pm to 8pm on weekdays and 9am to 5pm on Saturdays with some local discretion allowed. This is a compulsory change to the national primary care contract.
You will be offered a suitable appointment when booking, which may be at a different site. This is not a walk-in service.
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.
Chaperones
You are very welcome to be accompanied by a trusted friend or relative at your consultation if you wish, and this is all the more important if English is not your first language, or if you feel you might not be able to express what you need clearly to the doctor or nurse.
In additon, for intimate examinations, you will be offered the choice of having another professional clinician present at the examination. This is called chaperoning.
Because we are a small practice this might not be possible at all times. If we cant allocate a chaperone when you wish one to be there, then we can reschedule your examination to another time.
Changes to our system
We’ve listened, studied and planned and now we’re going to change. We want you to be able to get the Right Care, with the Right Person at the Right Time. These are the headline changes, but please read to the end for a fuller explanation as to why each change is being made.
Queuing is never fun
Queuing when you feel sick or are in pain has to be worse. We cannot ask those who feel they have to be seen that day to stand outside the front doors. They deserve to be able to call from home, get immediate advice from a doctor and plan when they come in.
That’s humane.
That’s Right Care at the Right Time.
Furthermore, the NHS started on a founding principal of Need, not want. So just because we have an empty appointment slot later in the day doesn’t mean you should get it because that’s convenient for you; we’re saving it for that unwell individual who really NEEDS it. If you think you're that person, then please tell us, but remember, it may mean speaking to the doctor first on the phone.
Remember, coming to the practice in person carries no advantage over phoning in when seeking an appointment.
Tell the Care Navigator as much as they need to know to help you
This is key to giving you the Right Care at the Right Time with the Right Person.
We are going to have a variety of different appointments available each day. Which one you get will depend on what you need.
Everyday Doctors see patients who should have seen the nurse, or called the hospital, or could have self-referred themselves. This takes up valuable appointment time that someone else could have used. It is also easily avoidable if you’re willing to tell the Care Navigator why you're calling the practice.
We understand that sometimes you may not want to say it out loud at the reception desk and so we will have a discrete list at reception that will allow you to indicate to the Care Navigator what the problem is, or you can ask to speak to the Care Navigator in private. Rest assured, our Care Navigator (and all staff) are bound by the same confidentiality rules as the doctors and the nurses. If you still feel you would rather not explain to the Care Navigator the issue, you will be given a telephone appointment to explain your issue to a doctor who will then book you a clinically appropriate appointment. This is not a shortcut to a sooner appointment.
Issuing repeat prescriptions
We do not issue repeat prescriptions in normal appointments.
If we want to offer Right Care at the Right Time, we need to know as soon as possible what the problem is
Sometimes, we may not be the right part of the NHS to be seen in. Depending on your clinical need, you may be booked an appointment to see a doctor, or you may be called back by a doctor later that morning or afternoon. These are for problems you consider urgent, meaning you believe you need advice or to be seen on the same day.
Please consider alternative sources of advice such as NHS 111 and your pharmacist. If either of them suggest you call us, then please do.
Booking appointments online is the easiest way to do so for planned appointments
You cannot get a same day appointment online (unless someone cancels last minute and we re-release the appointment), but urgent appointments have to be booked by phone via reception. You will still be able to phone in and book appointments also; appointments become available both online and via reception at the exact same time. This allows you to book appointments at the Right Time.
Please be mindful to ensure you book the Right Care with the Right Person.
Administrative tasks including medical certificates, employment medicals, adoption medicals etc are considered routine planned work
Therefore, please plan ahead and book a routine telephone appointment or face to face appointment as needed. Medical certificates can be back dated to the date that you book the appointment, even if the appointment itself happens at a later date. If the work is subject to a private fee, it should not be done in normal NHS clinics so please call and discuss with reception. We understand that these forms often have financial implications, but this should not take priority over the clinical needs of our patients, especially in cases where you have had the opportunity to plan ahead.
Telephone appointments may be the easiest way to get hold of a doctor and maintain continuity of care
Normally, you will be able to book a telephone appointment sooner than a face to face appointment but please only do so when you believe your problem can be dealt with over the phone.
Telephone appointments do not have a specific time: they will be either in the morning or afternoon of a given day. The doctor will call from a withheld number and will try a second time after at least 10 minutes should they be unsuccessful. Please ensure we have your correct telephone number.
Again, a telephone appointment is NOT a shortcut to a sooner face to face appointment. If you subsequently need to come in, this will be at a clinically appropriate appointment in the future.
Cancelling an appointment you no longer need or can make is common courtesy
We understand that mistakes happen, life does unexpected things and sometimes these things are just beyond your control. But repeat offenders will not be excused and may be asked to register elsewhere where the appointment system is more to their liking.
Arriving not on time makes surgeries run late and has a knock on effect on the next patient who is also seen late
We will try to be flexible regarding things beyond your control but you may be asked to rebook, or you may be given the opportunity to be seen at the end of the surgery (this is at the doctor’s discretion and is determined primarily by what the doctor has to do after the surgery). We are often told by patients arriving late that surgeries frequently run late, and that it is therefore unfair that we don’t see you if you arrive late. We understand this frustration, but remember that if we are running late, it was because someone needed more of our attention than anyone had planned for. We know it has an impact on you and we apologise for that. But don’t forget that one day it might be you or your loved one who needs that extra time, and you won’t want us to rush on that day.
Many thanks for taking the time to read this far. General Practice across the United Kingdom is facing unprecedented workload at a time when there are not enough GPs to do it all. Our response to this is to work smarter and streamline how we offer appointments. I know that this means some of you will be disappointed as you won’t get your needs met as immediately as you did under our old system (but they will be met in the correct time frame) and the advantage of our new system is that we will be able to safely and promptly see those who are unwell and need same day access to a GP. And we will meet all your needs by giving you the Right Care with the Right person at the Right time.