TLCP September Newsletter 2025

Welcome to our September edition!

This month has been a busy one across our practices, with important changes taking shape and new ways for patients to stay informed and connected. From the launch of our WhatsApp Channel to preparations for the Total Triage system, we’re working hard to make healthcare more accessible and responsive for everyone.

We’ve also begun our seasonal flu vaccination clinics and welcomed new members to our team. Inside this newsletter, you’ll find everything you need to know — from how to download and use the NHS App, to how you can get involved in our Patient Participation Forum (PPF).

Stay Connected

We’ve launched an official WhatsApp Channel to bring you health campaigns, practice news, and service updates — straight to your phone.

Have Your Say

Your feedback matters. Leave us a Google Review to tell us what’s working well and where we can improve. Every review helps us provide better care and guides new patients in choosing our services.

Healthcare at Your Fingertips

The NHS App makes managing your health easier than ever. You can order prescriptions, view test results (including cervical screening results), and access referral letters securely — all from your phone.

Starters and Leavers

We are delighted to welcome Aaliyah, Klaudia, Lawal, Tomori, and Dr. Eleanor Bates to our team this month. Each brings new skills and enthusiasm to support our patients and community. We also say goodbye to Renae, Stefanie, Dr. Abiramy Eswaravel and Dr. Daniel Wang, thanking them for their contributions and wishing them the very best for the future.

Google Reviews – Your Feedback Counts

Your experiences matter to us. By leaving a Google Review, you help us understand what’s working well and where we can improve. Reviews also guide other patients in choosing their healthcare provider with confidence.

You don’t need to search for the link — simply scan the QR code displayed in reception or in any consulting room during your visit.

PPF Unified Meeting

Our Patient Participation Forum (PPF) has now been unified into one group across our practices. This ensures patient voices are heard consistently and effectively. The first unified meeting took place this month, and we look forward to building an active, supportive group together. Future meeting dates will also be shared via the newsletter and WhatsApp channel. If you are interested in joining future meetings, please let our reception team know.

Total Triage - what you need to know?

When does it start? From 1st October 2025. What does it mean for you? Every request begins with a short form, which allows us to prioritise urgent issues and direct you to the right professional. Will I still be able to call the practice? Yes — our care navigators can guide you through the form if you’re unable to complete it online.

This change is designed to make sure no matter what your concern is, it will be picked up quickly and directed to the right professional

NHS App & Cervical Screening Results

The NHS App is the easiest way to stay in control of your healthcare. Through the app you can:

• Order repeat prescriptions
• View your test results (including cervical screening results)
• Access referral letters and medical records
• Book nurses appointments

1. You can download the app directly from the Apple App Store or Google Play Store.
2. If you need help, please speak to a member of our reception team — our Digital Champion will be happy to guide you.
3. A QR code to download the NHS App is also available in reception.

• With the NHS App, there is no need to phone the practice for your cervical screening results — they are available for you to view directly and securely.

Seasonal Flu Clinics – Protect Yourself

This Winter Our flu vaccination clinics have already started, and we encourage all eligible patients to attend.

• St John’s Practice Saturday 27th September Saturday 4th October Saturday 11th October
• Hilly Fields Medical Centre Saturday 25th October Flu spreads quickly, and vaccination is the best way to protect yourself and those around you.

Eligible patients have been sent an SMS link to book directly. You will be seen by appointment only

WhatsApp Channel – Stay Connected

We have launched an official WhatsApp channel to keep you updated with important news, health campaigns, and practice changes. This is a quick and reliable way to stay informed without needing to call the surgery.

Thank you for being part of our practice community. We hope this newsletter helps keep you informed and supported as we move into the new season. Look out for more updates in next month’s edition, and remember — your feedback and involvement make a real difference.

Published: Sep 26, 2025